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Customer Collaboration Analyst

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Date: Jul 9, 2018

Location: San Salvador, SS, SV

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit To learn more about Tom’s of Maine  please visit

Location: San Salvador, San Salvador, El Salvador
No Relocation Assistance Offered
# 67403



Position Purpose:


Coordinate and execute at the country level the Supply Chain Customer Collaboration program internally and externally.

Develop strategies together with the main customers of CP that allow: optimize costs, increase product availability at the point of sale and deliver a world class service.


Let’s talk about main responsibilities:


  • Responsible for coordinating and securing the country indicators and service clients: Case Fill, Orders on Time, Delivery Schedule System, Order Profile, among others.
  • Responsible for collaborating between the areas to ensure a Customer Service in the field of indicators, projects and improvements that may arise in the business.
  • Responsible for coordinating and executing the Supply Chain Customer Collaboration program locally with clients according to their levels of collaboration, and the ability and desire of the client to collaborate.
  • Coordinate Quarterly collaboration meetings with Customers and participate in JBP/Commercial Meetings
  • Develop, adjust and update the local Customer Collaboration matrix.
  • Present at least quarterly the General Manager and the commercial organization as well as the CS & L Management and Customer Service & Collaboration Manager to align strategies, present progress, share best practices and focus priorities.
  • Responsible for working with the commercial organization and clients to minimize administrative cancellations associated with database alignment with clients that transmit orders electronically. In this way, it must ensure the implementation of robust database alignment programs and processes with the main clients.
  • Responsible for monthly review of the progress of On Time indicators and working collaboratively with Distribution and client based on an agreed action plan for improvement and efficiency.
  • Responsible for working with the transportation, distribution and commercial organization teams to improve transport and operation efficiencies with specific plans and their follow-up.


What you need for this position:


  • Bachelor´s Degree in Industrial Engineering, Administration, Business, International trade or related
  • 2-3 years of experience in Customer Service / Distribution / Transportation / Demand Planning / Logistics / Customer Collaboration
  • 1+ years of experience in inventories
  • SAP Knowledge
  • Advanced english
  • Advance Excel, Access & Visual Basic
  • EDI Knowledge



Additional knowledge:


  • Experience as CPFR
  • 3PL Management
  • Business Intelligence Systems Management



Why Colgate?



Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

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