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Customer Service & Logistics CDT Analyst

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Date: Dec 11, 2018

Location: San Juan, PR, PR

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit To learn more about Tom’s of Maine  please visit

Location: San Juan, Puerto Rico, United States
No Relocation Assistance Offered
# 70741


Position Purpose:


Provide insights and improvements to the SC (Supply Chain) process. Store replenish monitoring and analysis for Walmart, Sam's and Walgreens. Communicate, persuade and ensure proper execution of forecast and demand base requirements with national accounts. 


Let’s talk about responsibilities:


  • Ensure customer service objective achievement through a fully integrated order process management and its relation with customers to deliver the right product amount at the right time and cost.  Maintain the CS (Customer Service) KPI's (Key Performance Indicators) and provide reports to maximize results.  Use Retail Link and Supplier Net data for KPIs reporting.
  • Strengthen Customer Engagement developing Collaboration Plans to obtain mutual benefits and implement the latest logistics initiatives to improve the complete Logistic Chain e.g. EDI (Electronic Data Interchange), Centralized Deliveries, On Shelf Availability, Cost2Serve, Backhaul, Right Size Inventories, etc.   Seek input from customers about their needs and expectations to continually improve Customer Service.
  • Work actively with Demand Planning and Customer Development Team in order to assure the accuracy of planning and forecasting of promotional SKU's (Stock Keeping Unit) and communicate trade activities to guarantee products are available before activities are implemented.  Understand the drivers of demand and implement practices for improving sales forecast accuracy. 
  • Perform root cause analysis (In stock) and implement action plans to correct/improve.  Manage day to day issues related to SC (Supply Chain) efficiency.
  • Support customer with business reports, presentations and insights to help generate actionable business solutions.


What you need for this position:


  • Bachelor´s Degree in Industrial engineering, Business Administration or related careers
  • At least 3 years of experience in similar positions
  • Intermediate-advanced English level
  • Advanced Excel
  • Experience in the consumer company and contact with retailers
  • Presentation skills


 It is an advantage to have:


  • SAP
  • Knowledge of Retail Link



Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application.  Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by law.

Job Segment: Logistics, Engineer, ERP, Supply, Operations, Customer Service, Engineering, Technology

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