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Customer Development Executive - North Region

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Date: Dec 5, 2018

Location: Pulau Pinang, 07, MY

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com. To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit hillspet.com. To learn more about Tom’s of Maine  please visit  http://www.tomsofmaine.com.

Location: Pulau Pinang, Pulau Pinang, Malaysia
No Relocation Assistance Offered
# 69912

 

 

JOB DESCRIPTION

 

 

POSITION TITLE: Customer Development Executive - Direct Trade

DEPARTMENT: Customer Development

Size: 80

REPORTS TO: (Title) Business Manager

Country: Malaysia

 

 

 

 

 

 

I. ROLE & RESPONSIBILITIES

This section describes the elements of the role and the authority for determining a course of action. Both operational and strategic responsibilities should be stated as well as the degree of direct authority the position exercises over human, financial and physical resources. Please also include an overview of the most attractive and the most challenging aspects of the role.

DEPARTMENT’S TOP 3 OBJECTIVES:

1. Achieve sustainable growth in sales, profitability, market share & product distribution;

2. Strengthen organizational capability & competency; 

3. Improve organizational effectiveness & efficiency.

CORE RESPONSIBILITIES:

* Liaise with Order Processing Team to plan, analyze and forecast customers’ needs and to follow up on orders to ensure on time and complete deliveries

* Develop partnership that is beneficial to CP and that builds customer relationship

* Effectively and efficiently execute assigned activities such as big hit execution, road shows and detailing to increase sales volume, distribution and market share

* Understand CP’s customer plans and activities for customers to leverage and drive more shoppers to the store

* Monitor activity at store level and communicating competitive, category and product information that impact sales results

* Provide customers with an objective and trustworthy analysis of their business to derive customer and shopper insights and develop collaborative strategies to drive incremental growth opportunities

* Provide effective coverage and visiting assigned stores or customers with required frequency

* Proactively understand the customers’ needs and developing business solutions to meet Colgate and customers’ requirements

* Procure additional second site displays for planned promotions or to reduce stock inventory at the retail store level

* Maintain relationship with customers to ensure business continuity

LEADERSHIP/SUPERVISION:

* None

DAY-TO-DAY RESPONSIBILITIES:

* Prepare payment request to secure collection as per payment term

* Ensure that customers carry an appropriate portfolio of Colgate products that receive optimal exposure at the retail store level

* Give guidance and coach merchandiser to continuously improve CP in-store merchandising quality - propose to add

* Ensure excellent 5Ps execution at trade

* Plan and monitor BH/mailer promotion set up on time as per CP guideline

* Consistently feedback competitors activities at trade

* Ensure Home shelf are merchandised accurately as per planogram

* Conduct shop floor audit for effective merchandising as per RE Handbook or customer’s planogram

* Consistently check for correct product assortment, effective utilization of POP and availability of pricing

* Proactively ensure new product distribution through Speed to Market within 14 days

PROJECT WORK (IF ANY):

* None

EXPECTED PERCENTAGE OF TRAVEL: more than 75%

BUDGETARY RESPONSIBILITY:

* None

KEY DELIVERABLES IN THE FIRST 3/6/12 MONTHS:

3 Months: Net Sales, Big Hit Compliance

6 Months: Net Sales, Big Hit Compliance, RE Handbook & Planogram Improvement

12 Months: Net Sales, Big Hit Compliance, RE Handbook & Planogram Improvement, Higher Engagement with Customer

 

 

II. EDUCATION AND FUNCTIONAL EXPERIENCE REQUIRED

This section identifies the formal education and experience required to successfully perform the role. It should be clear what requirements are essential versus preferred.

 

EXPERIENCE:

* Minimum 2 Years of Consumer Goods Industry Experience 

* Minimum 2 Years of Functional Experience 

 

III. SKILLS AND COMPETENCIES REQUIRED

This section identifies the essential skills and competencies required to successfully perform the role.

SKILLS:

* Interpersonal skill

* Communication skill

 

FUNCTIONAL COMPETENCIES:

* Understanding our Environment

* In Store Execution

* Customer Influence & Negotiation

* Customer / Service Provider Collaboration

* RE / Customer Strategy

 

IV. BUSINESS PARTNERSHIPS

This section identifies the key partnerships required in the role and makes note of all indirect reporting relationships. It also identifies whether the incumbent of this position works alone or as part of a team.

1. Work with Customer Service and Order Management Team for customer orders

2. Work with Assistant Manager Customer Service & Logistics with regards to delivery issues

 

 

V. CAREER PROGRESSION:

TRAINING AVAILABLE:

* Basic Sales Technique

* Developing Our Customers

* Connecting with our Customers

* ProSales Selling Skills

* Implementing Commercial Practices with Excellence

* Valueing Colgate People: Living Our Values

* Magellan (e)

DEVELOPMENTAL OPPORTUNITIES:

* Short Term Assignments

* Coaching, Buddying & Mentoring

POSSIBLE NEXT CAREER MOVES:

* Associate Customer Development Manager

* Senior Category Management Executive

Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.


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