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IT Technical Analyst - Wireless & Local Area Network

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Date: Jul 18, 2018

Location: Piscataway, NJ, US

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com. To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit hillspet.com. To learn more about Tom’s of Maine  please visit  http://www.tomsofmaine.com.

Location: Piscataway, New Jersey, United States
No Relocation Assistance Offered
# 65761

Job summary:

You will work on the Global Unified Communications team minimizing downtime for Wireless (WiFi) and the Local Area Network (LAN). You'll maintain adequate redundancy into the network design while ensuring the network performance is aligned with business application requirements. You'll require ability to analyze, diagnose and support or resolve issues as well as quickly implement changes to support a highly complex enterprise level LAN/WAN networking infrastructure consisting of multiple vendor platforms including Cisco, Checkpoint, Blue Coat, F5, IBM, and etc.

 

Principal duties & responsibilities

  • Identify trends & provide improvement recommendations to the LAN design, through summaries & analysis of available LAN monitoring reports.
  • Communicate & raise any P&R issues related to the LAN/WiFi, provide thorough follow up and ensure that root cause is identified and addressed.
  • Provide a monthly report on the overall health of the LAN, highlighting issues and making clear recommendations for improvements.
  • Coordinate and make sure maintenance tasks are completed in a timely way along with the necessary testing. Overall, ensure that the systems can be returned to the end users on schedule without any negative impact on performance and reliability and minimize the number of changes made outside of these windows.
  • Identify, support, and implement LAN/WiFi projects for the Global IT Project Grid process that will ensure that Colgate continues to meet operational, P&R, and budget targets.
  • Stay on top of the latest LAN/WiFi technology developments and emerging trends and stay updated on new technologies that Colgate plans to implement to understand and communicate the impact on the LAN. Make recommendations to further develop the LAN/WiFi to ensure these new technologies can be adopted.
  • Update, Operate, Maintain & Support the LAN/WiFi equipment, Software, Hardware & Wiring.
  • Lead and implement MACD related to LAN/WiFi requirements and CR /IR systems.
  • Keep LAN inventory and tracking of lease replacement activity, as well as, support contracts for responsible equipment.
  • Maintain and update all related documentation to LAN/WiFi Infrastructure/Wiring design and configuration
  • Tackle problems, guide and actively participate in any LAN P&R issues and/or break-fix issues and resolution, including being on-call to help to maintain agreed upon performance & reliability service levels
  • Maintain and support of LAN based infrastructure in our Sterling Forest location
  • Build simulated networks in test labs to resolve highly complex problems and compatibility issues
  • Lead Unified Communications projects including building project plans, setting landmarks, and coordinating with our preferred vendors to ensure successful and timely implementation
  • Utilize all network management tools including real-time and trend monitoring, capacity monitoring, system configuration logs and back-ups, authentication database to fix network issues
  • Be a technical liaison to Colgate’s network business partners that supply managed services and equipment for our LAN/WAN environment to ensure the integrity of the Colgate network

 

Basic qualifications

  • Bachelor’s Degree in Information Technology, Computer Science, Communications or equivalent.
  • 4+ years IT experience
  • Between 2 -5 years of network experience preferred
  • Experience in a large & complex IT support environment
  • Customer service OR business interaction experience

 

Preferred qualifications/certifications

  • Cisco Certified Network Professional (CCNP)
  • Cisco Unified Communications Certified Training
  • Cisco Networking Training
  • Cisco Certified Contact Center Training

Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application.  Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by law.


Nearest Major Market: New Jersey

Job Segment: Network, Wireless, Telecom, Telecommunications, Cisco, Technology

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