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SAP CRM - Business Analyst/Sr Business Analyst

Date: May 6, 2019

Location: Mumbai, MH, IN

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit To learn more about Tom’s of Maine  please visit

Location: Mumbai, Maharashtra, India
Relocation Assistance Offered Within Country
# 70821


Roles and Responsibility:

  • Understands and applies Information Technology standards to daily support and project development and implementation activities
  • Support application platforms servicing worldwide Colgate Operations and establishing and improving standard operating procedures, overseeing centralized processes and advocating for applying best practices
  • Manages systems and upgrading the systems
  • Support day to day business requirements/issues according to Global SLA, respond to emergencies (24X7) and working in shifts
  • Manage & Perform the design testing and applications of SAP and non-SAP systems configuration in line with agreed timeframes, business requirements, and global standards
  • Document detail specification of configuration design, test, and training program
  • Maintain production systems reliability through correct utilization of GIT standard support and governance processes
  • Coordinate meeting with GIT peers and consulting partners
  • Understand the requirements and deliver as per the agreed timelines
  • Deliver solutions to solve business requirements considering priorities
  • Build and maintain positive relationships with GIT Peers, Business Partners, Customers, and External Resources
  • Ensure the proper use of Information Technology project management


Experience :

You should have


  • 3+ years of experience in SAP CRM 7.0.
  • Configured different profiles in the web client. Performed CRM Web UI settings.
  • Configured UI views and assignment blocks as per the business process requirement
  • Involved in configuration and customization of Agent Inbox, Interaction Record, CIC Web client
  • Defined communication settings, email addresses and email settings, Agent inbox settings for interaction center.
  • Involved in the Customization of IC-Web client, Creating IC-Web client profiles, Navigation Bar profile, Activity Clip Board, Transaction launcher, Agent inbox Profile, Business Transaction Profile, Functional profiles etc
  • Good experience in all functionalities of IC Web Client including BSPs, development of custom Views, custom fields and buttons attaching functionality to it.
  • Implemented Transaction Launcher to create a Service Notification in ECC from the IC Web client screen.
  • Experience in writing ABAP codes is a must.
  • Experience with relational database concepts, queries, and data integration, and XML and SQL knowledge.
  • It would also be beneficial to have experience with coding languages like Java / JavaScript and REST API development.
  • Knowledge in the new application like UI5, SAAS based Cloud solutions will be an advantage


Qualification & Competencies


  • Bachelor’s Degree in Engineering or Science
  • Strong oral & written communication skills with an ability to express complex technical concepts in business terms and business needs in technical specifications
  • Very solid ability to adapt and work effectively with a variety of situations, technologies, individuals and cultures
  • Strong desire to expand technical knowledge
  • Ability to identify, analyze, and resolve problems logically and systematically to identify and communicate root cause
  • Demonstrate a desire to learn new technologies and pick up new skills.



Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

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