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GITSC - Executive Analyst

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Date: 07-Dec-2017

Location: Mumbai, MH, IN

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognised brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education programme, please visit http://www.colgatebsbf.com. To learn more about Hill's and the Hill’s Food, Shelter & Love programme please visit hillspet.com. To learn more about Tom’s of Maine  please visit  http://www.tomsofmaine.com.

Location: Mumbai, Maharashtra, India
Relocation Assistance Offered Within Country
# 58641

 

GITSC - Executive Analyst

 

Location: Mumbai (Powai)

Experience: 2-3 years 

Education

Bachelor’s degree (BE in IT preferred)

Proficiency in English language

 

Job Summary                                              

Responsible for delivering high class customer service to end users on their IT needs. Lead and/or participate on key projects and initiatives as per assignment. Manage reporting/Analytics for team.

 

Areas of Skills

Ability to consistently deliver high quality customer service in a professional manner

Strong verbal and written communication skills in English

Strong problem solving skills

Ability to learn quickly (on the job and through training)

Ability to multi-task and prioritize critical items

Working knowledge of IT Service Center operations

Strong analytical skills

Strong customer service focus

Strong interpersonal and listening skills

Ability to handle multiple customer requests in a timely manner.

Effective prioritization, follow-up skills and the ability to escalate issues when necessary

Ability to follow standard operating procedures

Ability to deal with ambiguity

Flexibility to accommodate staff scheduling changes

 

Leadership Competencies 

Planning & priority setting

Team Work & Collaboration

 

 Functional Requirements 

Strong Excel & reporting Skills

Care for quality over quantity

Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application.  Attach all relevant documents such as a cover letter and resume or CV. Applications received by email are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability,  marital status, or any other characteristic protected by law.

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