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GISSO - EPC - Associate Analyst

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Date: 10-Jul-2018

Location: Mumbai, MH, IN

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognised brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education programme, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love programme please visit To learn more about Tom’s of Maine  please visit

Location: Mumbai, Maharashtra, India
Relocation Assistance Offered Within Country
# 67146


Job Title: GISSO – EPC - Associate analyst


Job Description:

Location: Mumbai (Powai)

Experience : 1+ years’ experience in Data Center operations and IT related field / Experience with DB2 / Networking / System Administration


Any Electronics/Telecom/Computer Science/Information Technology Graduate

The IT Operations Associate Analyst / Analyst is responsible for ensuring the effective operation of the systems environment through basic monitoring & L2 troubleshooting of the global infrastructure, SAP Basis & Systems (AIX/Linux, windows). In addition they are responsible for the resolution and/or escalation of the production incidents.

Purpose & Accountabilities: 

The IT Operations Associate Analyst / Associate Analyst is responsible for

  • Ensuring the effective operation of the systems environment through L2 troubleshooting of the global infrastructure, business processes, and applications. 
  • Responsible for the resolution and/or escalation of the production incidents.

Key Responsibilities: 

  • Ensure all monitoring is consistent for the Infrastructure of the ESC for system reliability.
  • Take corrective actions to resolve incidents to ensure performance and preventing any impact to the business.
  • Working with Network Administrators, System Administrators, SAP Basis Administrators, application owners and other technical staff to ensure procedures are followed and resolution of incidents are completed.
  • Keeping team leaders and managers up-to-date regarding incidents and outstanding items.
  • Ensure all critical incidents are communicated to senior management.
  • Documentation of all incidents through ticketing system.
  • Create and verify troubleshooting procedural documentation for future reference and increased learning capacity of the Production Control Team and involved ESC teams.
  • Available to cover Production Control departments 24x7 shift schedule including shift work, weekends, and holidays.
  • Perform first and second level troubleshooting support for all ESC systems including Oracle, DB2, AIX, Windows and SAP to ensure the Colgate business is not impacted.
  • Perform daily operations such as Tape Backups/Vaulting, SAP OSS connections, NOI alert monitoring, Incident Management, KPI recording, System Recycles, Printer setups and other required activities.
  • Perform daily, weekly and month end procedures in line with schedule.
  • Keep all Production Control staff members up-to-date regarding incidents and outstanding items by updating and communicating shift turnover.
  • Execution of program changes to SAP systems using the SAP CHARM system (transport management) and standard SAP STMS transaction.  i.e. transports
  • Setting up basic SAP job scheduling in Workload Control Center (Autosys) as requested by SSO's and Global Development teams
  • Start up and shut down of SAP services, AIX, windows systems, and various applications services like web services and windows services when required such as during monthly maintenances
  • Knowledge of cloud environment as an added advantage

Key Relationships: 

  • Project Teams
  • Global Infrastructure Team
  • Global IT Organization
  • Application Teams


  • 1+ years’ experience in Data Center operations or IT related field.
  • Excellent verbal and written communications skills and ability to coordinate with different stakeholders and team members worldwide.
  • Willingness to work in shifts including morning, weekends and holidays
  • Basic skills of SAP basis which includes HANA
  • Basic skills of AIX, LINUX, and windows based operating systems
  • Basic skills of Autosys and related tools, Expertise of JIL code programing
  • Basic skills of Networking technologies
  • Basic skills of IBM monitoring tools
  • Analytical and troubleshooting skills are desired
  • Should have experience and elevated problem solving and troubleshooting skills
  • He / she should be a team player being able to work with cross functional teams.
  • Hands-on issue troubleshooting experience with DB2/ HANA / Networking / System Administration
  • Be a self-starter and possess a self-learning attitude



Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application.  Attach all relevant documents such as a cover letter and resume or CV. Applications received by email are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability,  marital status, or any other characteristic protected by law.

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