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Customer Development Officer - In Store Management

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Date: Aug 10, 2018

Location: Mumbai, MH, IN

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com. To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit hillspet.com. To learn more about Tom’s of Maine  please visit  http://www.tomsofmaine.com.

Location: Mumbai, Maharashtra, India
No Relocation Assistance Offered
# 68490

 

Job Purpose (Summary of what the job exists to accomplish)

Ensure flawless in-store execution and maintenance of all visibilities to influence shoppers and provide support to meet CP distribution objectives by enhancing off-takes

Job Dimensions (Impact of the job measured in quantitative terms)

1.

Manpower / Subordinates

Nos.

Remarks

 

S & C

NA

 

 

Associates

NA

 

 

Contract / 3P resources

Average 9

Ranges between 5 and 13

2.

Other Parameters

(Revenues/Volume/Budget)

-Value target for premium products

-T&C compliance

-Speed of execution

-Merchandizer T&D

Value target for premium products may be aggregate of CDO in area allotted or same as that of AM if there is only one CDO IM in the state

Job Context & Challenges (Indicate type and complexity of the challenges)

Ensure effective execution and maintenance of all visibility elements through a team of third party employees across the zone/s handled

Functional linkages (Indicate frequency where applicable )

Internal: CDTL, CDM, AM, CDO CM, Customer Supply Chain Manager, Shopper Development Manager and Customer Finance Manager.

External: Merchandizers, trade (As per PJP) and stockists

Key Accountabilities (A collection of duties and/or responsibilities assigned)

Accountability

Related Activities

In store management

  • Ensure compliance to 3Ps  (Product Assortment/ Placement/ POP)
  • Ensure that all visibilities are planned (right store, right location and agreement on prescribed terms) are booked
  • Ensure efficient implementation of various visibilities inside stores through compliance to T&C
  • Prevent dislocation and damage of the POPs and ensure that they are well maintained
  • Ensure POPs are implemented by RE
  • Observe & share feedback for all in-store executions
    • POP placement
    • Planogram, etc.
  • Take initiatives to drive conversions in the wholesale channel for better ICRE conversions

Distribution management

  • Ensure proper billing of POPs through DMS
  • Ensure tracking of right assortment and stock weight by RE

Market Update

 

  • Secure and draw insights from any competitive information available in public domain regarding:
    • New products
    • Activities
    • Schemes
    • Any other developments

Data based working and communication

 

 

  • Access IMRB scores for assessing job effectiveness
  • Utilize data to drive overall business performance
    • Setting objectives for market visits
    • Reviewing merchandizer performance

Developing and training

  • Ensures that all Merchandisers are trained well to perform their job
    • POP execution
    • Planogram management
    • Follow FIFO

Meetings

  • Conduct monthly and weekly SSM/ Merchandizer meetings to address store wise issues and review performance against set parameters

Reporting

  • Compile reports and information as per requirements communicated by AM

Relationship Building

  • Maintain trust and understanding in working with trade in general to drive business
    • Share success stories
    • Communicate program to build off-takes
    • Mutually work towards category growth
    • Resolve issues, etc.

Organizational Chart

                                     

 

 

Job Holders Name:

Manager’s Name:

Job Holder’s Signature:

Manager’s Signature:

Date:

 

Date:

Approved On:

Next Review on:

B] POSITION DESCRIPTION

POSITION TITLE:

Customer Development Officer

FUNCTION:

Customer Development

DEPARTMENT & SECTION:

Customer Development – In store Management

MANAGER:

Area Manager

LOCATION :  

Mumbai - Navi Mumbai

 

Experience

Essential: 2 years of experience in FMCG Companies (similar role and similar market environment) or confirmation as a CDO after meeting performance expectations as a CDO intern

Desirable: 3 years of experience in FMCG Companies (similar role and similar market environment) or confirmation as a CDO after exceeding performance expectations as a CDO intern

Professional Qualifications & Training

Essential:  Post graduate in Business Administration

Desirable: Post graduate in Business Administration (Sales & Marketing specialization)

Generic Competencies (Use the Personal Leadership Competency framework as a base document, you may add other skills specific to the job)

Essential: Effective execution, influence/ negotiation,  planning/ priority setting, relationship building, consumer/customer focus,  developing and coaching people and teamwork

Desirable: Self-awareness,  analysis/decision making and leading change

 Functional Competencies (Use Functional & Technical competencies guide as a base document, you may add other skills specific to the job)

Essential: In-Store execution, Understanding our environment, customer influence and negotiation, customer or service provider collaboration

Desirable: Supply chain perspective, integrated commercial planning and financial proficiency

Feeder Positions

Career Development positions

CD Interns

Area Manager

Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.


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