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CBS Learning System Administration Analyst

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Date: 16-Jul-2017

Location: Mumbai, MH, IN

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognised brand names as Colgate, Palmolive, Mennen, Softsoap, Irish Spring, Tom's of Maine, Ajax, Fabuloso, Haci Sakir, elmex and Suavitel, as well as Hill's Science Diet and Hill's Prescription Diet.

Location: Mumbai, Maharashtra, India
Relocation Assistance Offered Within Country
# 50978

Job Title: CBS Learning System Administration Analyst

Department :  Global Learning      Division : Global HR   Location : Mumbai

Job Summary                                              

As part of the CBS Learning Team, this position is responsible to update and maintain all learning objects and courses within the learning management system. The role will also act as the first step and contact in issue resolution, answering questions when possible and escalating when necessary for HR

Principal Duties & Responsibilities

  • Oversee and manage the training deployment process (eg: new course launch)
  • Responsible for creation of courses, curricula, programs and assignment profiles in LMS
  • Ensure proper user rights assignment to maintain appropriate system security (eg: check and approve request for LMS admin access before going to HROPs).
  • Maintain and update and improve existing attributes in the LMS.
  • Research and resolve LMS functionality issues
  • Maintain updated portfolio database and training records (eg: making sure all the LMS records such as items and curricula are correct)
  • Responsible for ensuring all learner data and information in the LMS meets regulatory requirements, good documentation practices, and is stored in a manner that can be retrieved quickly and efficiently when needed during daily operations.
  • Conduct progress reports by tracking and communicating both attendance and performance concerns
  • Drive utilization of Learning Management System.
  • Serve as an escalation contact for support issues for the HR team
  • Create, manage, and enforce LMS standards, policies, and procedures.
  • Serves as a consultant in LMS products, functionality development methodology and application (eg: validation).
  • Responsible for resolving technical concerns in courses
  • Trouble shooting technical issues in LMS
  • E-learning Responsibilities
    • Loading content – receive SCORM zip files and load into content management system, versioning, modify item and content object attributes in LMS, Staging / ‘push to production’
    • Testing on Desktop (Chrome & IE Browser) & Mobile (Android and iOS Tablets and Smartphones)
    • Launching, bookmarking and marking complete
    • Colgate Standards and Functionality QA testing and communication of errors to supplier and project teams who designed / developed content.  If errors are found, communicate errors to supplier and project teams who designed/developed content
    • Ability to troubleshoot why a course is not working for employee if the current FAQs do not support the fix -Ability to assign digital assets in development to participants in Online Reviews and/or Real World Test.
    • Ability to test digital assets for new Colgate equipment/software requirements ex Flash player upgrade, browser upgrades, etc
  • Provide high quality customer service.
  • Work with GIT and HR Solutions to evaluate and test new functionality in Learning Systems

     

    This is not an exhaustive list of duties or functions.

Education/ Experience Requirements

Minimum Education/Experience: 

  • Up to 3 years of HR/Learning/LMS experience
  • 1-2 years of recent experience working as an LMS administrator
  • Bachelor education,
  • English: fluent (speaking, reading, writing)

 

Areas of Skills

 

  • Excellent knowledge of the Learning Management System tool and effective problem solving skills
  • Technical expertise in how courses are built, browser settings, computer specs, mobile specs, etc.
  • Ability to follow checklist and document findings (internally Colgate done today).
  • Technical expertise using Fiddler software to confirm the calls are successful to LMS
  • Knowledge of operations management and process improvement approaches, concepts, and tools
  • Demonstrated capability to manage multiple projects in a fast paced, deadline driven environment with frequent interruptions and shifting priorities in support of changing organization objectives
  • Organizes work efforts by prioritizing tasks, using resources optimally, establishing appropriate deadlines and ensuring on-time delivery
  • Excellent customer service and support oriented-approaches to interaction

     

Leadership Competencies  

  • Effective execution, balances speed with quality in achieving goals
  • Anticipates and removes potential roadblocks and develops contingency plans when needed
  • Manages expectations of others and set actionable plans to support successful achievement
  • Monitors progress and adapts plans according to changes in circumstances
  • Works effectively with people in other departments, functions and regions
  • Collects information from different sources to identify patterns, trends and solutions
  • Adopts a flexible approach to problem-solving that leads to effective solutions
  • Takes quick action to resolve customer  issues
  • Shows ability to proactively communicate clearly, simply and effectively
  • Excellent oral, written, and interpersonal communications skills, including the ability to explain technical concepts in non-technical terms

     

Functional Competencies  

  • Certification as an administrator of a Learning Management System, or demonstrated equivalent experience and expertise, is required
  • Excellent customer service and support oriented-approaches to interaction
  • Self-directed with a proven history of delivering on time
  • Extremely detail oriented and accurate
  • Proficiency and experience in managing data and reporting capabilities required
  • Strong analytical and problem solving capability, with an orientation towards continuous process improvement
  • Use systems and applications effectively to make fact-based decisions and deliver and improve HR services

 

Travel Requirements

  • Expected percentage of travel: none

     

Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application.  Attach all relevant documents such as a cover letter and resume or CV. Applications received by email are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability,  marital status, or any other characteristic protected by law.


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