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CBS HR Services Analyst

Date: Aug 13, 2019

Location: Mumbai, MH, IN

No Relocation Assistance Offered
# 74446 - Mumbai, Maharashtra, India

Job Summary:

This position is the first point of contact for employees and managers on all questions related to HR policies and programs.  This position will focus on efficiently resolving questions while providing exceptional customer experience


Principal duties & responsibilities:

  • Provide courteous and efficient customer service through phone calls, chat messages and online request forms
  • Answer questions on Colgate’s HR policies, programs and systems in a professional and efficient manner
  • Ensure compliance with relevant data privacy and data protection policies and regulations
  • Document all relevant notes on inquiries and resolution actions in the case management system
  • Review all relevant documentation and articles available in the knowledge management system to provide thorough and accurate answers
  • Research and follow up on open items as necessary to resolve customer questions
  • Escalate requests appropriately where guidance or further clarification of policies and procedures is required
  • Propose updates to content in the Knowledge Management system to help with future inquiry resolution


Education & experience:

  • Graduate mandatory
  • 1-3 years of experience in HR, customer service or related field (preferred)
  • 1 year of experience in the contact service industry (preferred)
  • 2 years of experience in Colgate operations (preferred)
  • Data entry experience
  • Experience with HR and/or shared services technology functionality (e.g., case management, knowledge management, etc.


Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet. 

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit To learn more about Tom’s of Maine  please visit

Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.

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