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CBS HR Content Management Analyst

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Date: 25-Dec-2017

Location: Mumbai, MH, IN

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognised brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education programme, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love programme please visit To learn more about Tom’s of Maine  please visit

Location: Mumbai, Maharashtra, India
Relocation Assistance Offered Within Country
# 58315


Job Title: CBS HR Content Management Analyst


Department :  CBS HR      Division : CBS   Location : Mumbai


Job Summary                                               

This position is responsible for identifying and coordinating training needs across the CBS roles and locations.  Position will also lead the ongoing efforts to analyze volume of CBS inquiries and transactions to identify trends and continuous improvement opportunities.  Position also manages publishing of all HR content globally in the knowledge management system.


Principal Duties & Responsibilities

Continuous Improvement

  • Gather data from case management system to  analyze details, identify trends, and conduct root cause analysis to determine continuous improvement projects for CBS HR
  • Monitor and track trends in employee inquiries and frequently experienced issues        
  • Work with CBS HR leadership to identify and prioritize continuous improvement opportunities in areas of automation, process changes or enhancements to knowledge articles  
  • Continuously evaluate processes and policies to drive self-service capabilities   
  • Develop, maintain, and revise work plans to drive continuous improvement projects
  • Coordinate  with process leads to implement , measure and monitor process improvement activities



  • Coordinate with internal teams to identify CBS training needs  based on new activities, policy changes or continuous improvement opportunities
  • Recommend training programs and other educational activities to meet the needs of CBS HR team members
  • Lead and facilitate training sessions as needed


Content Management

  • Perform routine monitoring of trends related to knowledge articles and recommend improvements to knowledge to better align with customer needs
  • Maintain and manage HR system content that is accurate, consistent and relevant for employee portal and case management system
  • Manage review cycles for all knowledge articles to ensure content is kept timely and relevant 
  • Collaborate with relevant HR stakeholders by collecting information to define and author new content
  • Manage translation process, including liaising with external vendor on translation needs and formats as needed


Education/ Experience Requirements

Minimum Education/Experience: 

  • Bachelor’s Degree in Human Resources or other related field , Masters in Human Resources Preferred.
  •  5 – 7 years combined experience in HR, Business, and/or Contact Centers; Experience in Manufacturing and/or Consumer Goods industry preferred
  • Proven experience in HR business process improvement and redesign, and operational management
  • Experience in a client-centric environment with a focus on high quality service delivery
  • Experience with process management/improvement methodologies and tools
  • Experience with development and delivery of training materials


Areas of Skills

  • General knowledge of HR policies, procedures, and processes
  • Knowledge of service center technologies and HR information systems
  • Ability to analyze complex problems and identify innovative solutions
  • Knowledge of project management lifecycle (planning through implementation and delivery)
  • Understanding of data manipulation and interpretation to analyze trends, performance reports, etc.
  • Understanding of data quality and data input implications
  • Understanding of training development process
  • Ability to lead and facilitate training sessions
  • Ability to handle multiple data tasks/projects in a timely manner
  • Strong customer service focus
  • Strong written and oral communications skills
  • Strong analytical and problem solving skills
  • General organizational skills
  • Attention to detail
  • Strong interpersonal and listening skills


Leadership Competencies :

  • Fostering Experimentation - Brainstorms and nurtures new ways of doing things
  • Driving Innovation - Gains buy-in and implements new ideas quickly and effectively
  • Influence/Negotiation - Identifies who needs to be influenced in order to get things done
  • Planning/Priority Setting - Sets realistic milestones and actionable plans to support successful project achievement


Functional Competencies  

  • HR Functional Competence
  • Change Management
  • Technology Utilization
  • Coaching & Facilitation


Travel Requirements

Up to 25%

Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application.  Attach all relevant documents such as a cover letter and resume or CV. Applications received by email are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability,  marital status, or any other characteristic protected by law.

Job Segment: Manager, HR Manager, Information Systems, HR, Change Management, Management, Human Resources, Technology

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