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Order To Invoice Team Leader

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Date: Jan 19, 2019

Location: Del.Miguel Hidalgo, DIF, MX

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com. To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit hillspet.com. To learn more about Tom’s of Maine  please visit  http://www.tomsofmaine.com.

Location: Del.Miguel Hidalgo, Mexico City, Mexico
No Relocation Assistance Offered
# 71748

 

Position Purpose:

 

Responsible for the CS&L  (Customer Service & Logistics) O2I (order to invoice) Delivery at a specific country, hub, group of countries/hubs or business unit in the Regional Business Services Center.  Lead and develop Customer Service O2I Analyst group to assure Order to Invoice process within CP (Colgate Palmolive) Best Practice standards (“Essentials”) and collaborate with local CDTs (Customer Development Team) on effectively supporting order to invoice fulfillment.

 

Is accountable for managing the people, processes, and technology related activities required to operate, manage, expand and deliver in-scope customer services assigned to for specific country, hub, group of countries/hubs or business unit assigned. Directs customer service team and ensures operations & employee management activities within the CS&L CBS center organization conform to Corporate and local HR policies and procedures, legal / regulatory authorities, and all internal control.  Provides and/or enables the education and coaching of direct reports. 

 

 

Let’s talk about main responsibilities:

 

  • Provide overall leadership and strategic direction to Customer Service team to specific country, hub, group of countries/hubs or business unit assigned. Accountable for ensuring alignment with CS&L function and CBS (Colgate Business Services) overall strategic goals; Communicates frequently with the Regional CBS Leadership team and Local CS&L on service KPI achievement and important service issues. 

  • Evaluates performance and productivity in accordance with SLA/KPI service levels for Customer Service team.
  • Reviews and signs off on knowledge transfer, training completion, critical deliverables, and cutover readiness of Customer Service team
  • Accountable for the implementation of Process Improvements strategies, standards, and delivery goals for Customer Service team for specific country, hub, group of countries/hubs or business unit assigned.
  • Oversees execution of service failure recovery. Is a key point of contact for customer service related issues and escalations expansion of specific country, hub, group of countries/hubs or business unit assigned.

 

What you need for this position:

 

  • Bachelor´s Degree in Industrial Engineering, Logistics, Administration or related fields
  • At least 4  years of experience in Customer Service/ Order Fulfillment, Planning, Sales, Logistics or Supply Chain
  • Proven/Excellent communication skills ( internal and external, all levels )
  • English 100%
  • Proven leadership skills

 

Additional knowledge/experience in the following is a plus:

 

  • SAP
  • Advanced Excel

 

 

Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

 


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