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Order Management Analyst

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Date: Feb 13, 2018

Location: Del.Miguel Hidalgo, DIF, MX

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit To learn more about Tom’s of Maine  please visit

Location: Del.Miguel Hidalgo, Mexico City, Mexico
No Relocation Assistance Offered
# 61841



Position Purpose:


Manage the Order to Invoice process within CP Best Practice standards and collaborate with local Customer Development Teams on effectively supporting order to invoice fulfillment.

Responsible for total customer service management for assigned customer accounts: manages, and performs when necessary, all aspects of the order to invoice cycle while cultivating effective relationships with both customers and CP colleagues.  Accountable for successful order management and monitoring all aspects of the customer service process to assure on time deliveries to Customers.

Manages the customer service relationship by serving as the primary contact point for communications related to orders and deliveries. 


Let’s talk about main responsibilities:


  • Collaborate with local Customer Development Teams (CDTs) and Logistics to investigate and resolve order management and delivery issues.
  • Highlight delivery and distribution issues to Logistics for follow-up and corrective action. Communicate any special customer requirements to Logistics.
  • Support and enforce all sales policies (terms and conditions) with customers.
  • Analyze and collaborate with local CDTs to determine appropriate action to resolve issues relative to customer returns and refusals. Follow up Logistics execution of returns and refusals.
  • Utilize SAP order processing and fulfillment applications to manage and efficiently execute the order to invoice process while minimizing manual intervention (“touches”).
  • Accountable for the Customer Service Key Performance Indicators (KPIs) analysis and results and taking corrective action when necessary to improve service or highlight supply chain issues. Operates within Customer Service guidelines and Distribution networks to optimize service and delivery costs.


What you need for this position:


  • Bachelor´s Degree in Industrial Engineering, Administration, Business, International trade or related  
  • At least 1 year of experience in Customer Service/ Order Management
  • Advanced english
  • Advanced excel
  • Time flexibility


It is an advantage to have:


  • SAP / APO
  • Experience in Consumer Packaged Goods Companies


Why Colgate?



Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Job Segment: Logistics, Manager, Engineer, ERP, SAP, Operations, Management, Engineering, Technology

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