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IT - Associate Business Process Analyst - Customer Development

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Date: Nov 20, 2018

Location: Del.Miguel Hidalgo, DIF, MX

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit To learn more about Tom’s of Maine  please visit

Location: Del.Miguel Hidalgo, Mexico City, Mexico
No Relocation Assistance Offered
# 70917


This position works using SAP technology to streamline and improve business processes through electronic collaboration with customers and suppliers; Provide SAP and business process knowledge for the analysis, design, and development of applications; Follow up and takes proper actions to provide IT (Information Technology) support to issues resolution following the Standard Operating Procedure in GIT (Global Information Technology) department.


Responsibilities include but are not limited to: 


  • Understands and applies Information Technology standards to daily support and project implementation activities
  • Apply conceptual knowledge of business processes and technology to solve complex problems
  • Identify and assess new technologies and concepts that can add value to the business
  • Manage and/or perform the analysis, design, development and testing of SAP/SD (Sales & Distribution), SAP/CRM Customer Relationship Management) solutions in line with agreed timeframes, business requirements and global standards
  • Maintain production systems reliability through correct utilization of GIT standard support and Governance processes
  • Support day to day business requirements according to Global SLA (Service Level Agreement)
  • Deliver solutions to solve business requirements considering priorities and resources available
  • Partner with internal Information Technology Organizations such as Global Development, Risk Management, Global Shared Service Organization and other cross-functional business units as necessary
  • Build and maintain positive relationships with GIT Peers, Business partners, customers and external resources to deliver business requirements
  • Participate and contribute in special projects or initiatives such as institutional programs, committees and others
  • Understand and apply GIT 5 Steps Methodology to implement projects





  1. Bachelor's degree in Computer Science, Information Technology, Mathematics, Engineering.
  2. Bilingual (English/Spanish), Portuguese (desired).
  3. SAP SD
  4. Desired C4C, S4-Hana, CRM




  • A proven track record of performance with at least 2 years in an IT Role developing, configuring and implementing SAP/SD, SAP/C4C, SAP/CRM applications in similar size organization, preferably in private sector and a consumer goods organization.
  • Must have proven experience on Electronic Invoice, Order Entry and commercial processes with Customers & Suppliers.
  • Strong oral & written communication skills, with an ability to express complex technical concepts in business terms and also business needs in technical specifications (English and Spanish).
  • Strong desire to be a continuous learner expanding knowledge of SAP applications on a technical level
  • Strong ability to adapt and work effectively with a variety of situations, technologies, individuals and cultures.

Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Job Segment: Business Process, ERP, Engineer, SAP, Risk Management, Management, Technology, Engineering, Finance

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