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Data information Specialist HR

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Date: Nov 21, 2018

Location: Del.Miguel Hidalgo, MEX, MX

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com. To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit hillspet.com. To learn more about Tom’s of Maine  please visit  http://www.tomsofmaine.com.

Location: Del.Miguel Hidalgo, Mexico City, Mexico
No Relocation Assistance Offered
# 71006

 

Position Objective:

 

This position is the first point of contact for employees and managers on all questions related to HR policies and programs.  This position will focus on efficiently resolving questions while providing exceptional customer service.

 

Let's talk about the main responsibilities:

 

  • Act as escalation point for more complex questions and issues
  • Provide courteous and efficient customer service through phone calls, chat messages and online request forms
  • Answer questions on Colgate’s HR policies, programs and systems in a professional and efficient manner
  • Ensure compliance with relevant data privacy and data protection policies and regulations
  • Document all relevant notes on inquiries and resolution actions in case management system
  • Review all relevant documentation and articles available in knowledge management system to provide thorough and accurate answers
  • Research and follow up on open items as necessary to resolve customer questions
  • Escalate requests appropriately where guidance or further clarification of policies and procedures is required
  • Propose updates to content in the Knowledge Management system to help with future inquiry resolution

 

 

 

What do you need for this position?

  • Bachelor’s Degree required (or equivalent experience)
  • Data entry experience
  • Ability to consistently deliver high quality customer service in a professional manner; effective listening and communication
  • Good verbal and written communication skills
  • Knowledge of HR processes and practices
  • Good organization and problem solving skills
  • Ability to multi-task and prioritize critical items while learning quickly
  • Ability to speak two or more the following languages: English, Spanish & Portuguese

 

 

It´s an advantage if you have:

 

  • Experience with HR and/or shared services technology functionality (e.g., case management, knowledge management )
  • 1 year of experience in HR, customer service or related field
  • 1 year experience in the contact service industry 

Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.


Job Segment: Database, HR, Compliance, Data Entry, Technology, Research, Human Resources, Legal, Administrative

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