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Customer Development Manager

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Date: May 25, 2018

Location: Bangkok, 10, TH

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit To learn more about Hill's and the Hill’s Food, Shelter & Love program please visit To learn more about Tom’s of Maine  please visit

Location: Bangkok, Bangkok, Thailand
No Relocation Assistance Offered
# 63924


     Core Responsibilities:

  • Develop customer strategic plans in Colgate Business Planning System and implement sales strategies and tactics that are aligned to broader sales vision and strategy and ensure that the sales plan takes into account a broad range of Colgate internal factors (e.g., brand and category strategies and objectives) and external factors (e.g., competition, economic environment, the customer's business strategy, and the channel's and customer's shopper)
  • Translating sales strategies into specific operational sales objectives (e.g., pricing, distribution, share of shelf, volume, profitability, and market share) and other key performance indicators (KPIs) including gross to net, margin, forecast accuracy, account inventory levels, days sales outstanding, out of stocks, promotional performance).
  • Complying in store management strategies with 5 Ps executions to sustain excellent instore visibility including optimal inventory stock, availability of products and new product introduction

      Day-to-Day Responsibilities:

  • Build and manage effective relationships between Colgate and customer
  • Monitor sales and distribution performance, particularly for new products, and taking timely action to drive continuous improvement.
  • Regularly visit stores in order to identify areas of improvement
  • Resolve operational issues at head/regional offices or in-store
  • Lead development of 18-month rolling, joint, “win-win” business plans (baseline and promotions) covering sales, volume, and profitability at Product Planing Group/SKU level, and incorporating customers’ objectives and strategy
  • Adjust customer plans in Colgate Business Planning according to market situation and customer’s  off take   
  • Monitor compliance of 5P activity execution against established agreements/objectives and tracks interim performance of 5P activities to identify shortfalls/potential upsides against established objectives
  • Leverage trade spending and develop effective promotional and in-store programs that drive consumption off the shelf cost effectively
  • Identify causes of 5P activities’ underperformance, both internal and external factors
  • Develop and pre-evaluate corrective action plans for 5P activities; seeks approval and executes as required
  • Collect information on the external environment (e.g., competitor activity) during the promotion period
  • Conduct post-evaluation analysis based on activity details and compares results with pre-evaluation analysis, explaining any potential differences
  • Identify insights from post-evaluation analyses and incorporates learning into future customer/RE


Experience Required:

  • Master’s Degree in business related
  • 1-2 years or above of Consumer Goods Industry experience
  • 1-2 years or above of Functional experience (Modern Trade)
  • At least 1-2 years of experience in customer engagement.
  • Very good command of spoken and written English Skill
  • Strong Communication skill

Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

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